96xb Privacy Policy

We collect two types of information from you — information you provide directly, and technical information collected automatically.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID / passport details (for age verification)
• Email address and mobile number (for account creation and communication)
• Payment method details — bKash, Nagad, Rocket, or bank account information
• Transaction history (records of deposits and withdrawals)
• Documents submitted for KYC (Know Your Customer) verification
• Information shared during communication with customer support

1.2 Automatically Collected Information

• IP address and device type (mobile / desktop)
• Browser name and version
• Time of website access and session duration
• Pages visited and click data (analytics)
• Data obtained from cookies and similar tracking technologies

96xb uses collected information only for specific and legitimate purposes. Below we clearly state which information is used for what:

• Account Management: Your identity-related information is used for registration, login, and account verification.
• Financial Transactions: Payment information is used to process deposits and withdrawals.
• Security and Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
• Meeting Legal Obligations: KYC information is used to fulfill requirements related to responsible gaming, anti-money laundering (AML), and age verification.
• Customer Service Improvement: Contact information is used to resolve your issues and improve service quality.
• Personalized Experience: Your preferences and behavior are analyzed to further improve your platform experience.
• Relevant Notifications: Important updates, bonus offers, and promotional information are shared with you (you can unsubscribe at any time).

96xb follows industry-standard technology and practices to keep your personal information secure.

3.1 Technical Security

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Payment-related information is stored using advanced encryption methods
• Regular security audits are conducted
• Firewall and access control systems are in place to prevent unauthorized access

3.2 Data Retention Period

Information is retained for a defined period while your account is active and also after activity ends, as required by legal obligations and security needs. After the set period, data is securely deleted or anonymized.

96xb never sells your personal information to third parties or transfers it for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Service Providers: Trusted partners who assist with the technical operation, hosting, and analytics of the site — who are bound by strict confidentiality agreements.
• Game Providers: Game studios including Pragmatic Play, JILI, PG Soft, and Spribe may receive limited session data to ensure fair play.
• Legal Requirements: Information may be provided in response to a court order or a legitimate request from a competent authority.

Your information is not shared for any purpose other than those stated above.

96xb uses cookies and similar technologies on our website. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security — they cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, layout).
• Analytics Cookies: Collect anonymous data to understand website traffic and usage patterns.

Cookies can be managed from your browser settings, but disabling certain cookies may limit some features of the website.

You have certain important rights regarding your personal information, which 96xb fully respects:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If any information is incorrect or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to the use of your information for specific reasons.
• Data Portability: You can request to receive your information in a readable format.
• Unsubscribe from Notifications: You can opt out of promotional emails or messages at any time.

To exercise these rights, contact us. We generally respond within 30 days.

96xb provides services only to those aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration. If we believe a user is below the permitted age, their account will be suspended immediately and the related information will be deleted. If a guardian believes a minor's information has been collected, please contact [email protected].

If our website contains links to external sites (for example, redirects to payment gateway pages), please note that those sites follow their own privacy policies. 96xb is not responsible for the data collection practices of third-party sites.

96xb may update this privacy policy due to business changes, new technology, or legal requirements. For significant changes, we will notify you by email or through the platform. You can stay informed about changes by checking the "Last Updated" date at the top of the policy. Continued use of the site after changes indicates your agreement to the updated policy.

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us through the following:

We strive to resolve all your requests promptly and effectively. Ensuring your privacy and security is our responsibility, and we are committed to fulfilling that responsibility.